Reference

How masura77 Handles Your Personal Data

When you open an account and link your DANA, OVO or GoPay wallet, we collect only what we need to process your transactions and keep your account secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and session controlsIndonesia-region policy scope

Explore the Lobby Read FAQ

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. You can reach us through live chat inside the lobby, by email, or via the in-app help form on your mobile device. We aim to respond to all data requests within a reasonable timeframe under applicable local law.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our support team picks up privacy and data requests the same way they handle account and wallet queries.

Email Support

Send your data access or deletion request to our support email address listed in your account settings. Include your registered phone number for faster verification.

In-App Help Form

From your mobile browser or app, open the Help section and submit a privacy request form. Attach your wallet type — DANA, OVO or GoPay — if the query relates to payment data.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Keeping your account data secure is not just a policy item — it shapes how we build every part of the login and payment flow. Here is what that looks like in practice across four areas.

Account Security Practices

Every login session on masura77 uses an OTP verification step sent to your registered mobile number. This applies whether you log in via mobile browser or the app, and it applies to every account regardless of wallet type.

Cookie and Session Controls

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — for example, whether you last deposited via OVO or GoPay. You can clear or block these through your browser settings without losing your account.

Data Retention and Deletion

We hold your registration data and transaction history for as long as your account is active. When you request deletion, we remove identifiable records that are not required under applicable legal obligations, and we confirm the action by email.

Who to Contact for Data Changes

For any correction to your name, phone number or linked wallet details, contact our support team through live chat or the help form. Wallet changes — swapping from DANA to GoPay, for example — also require identity re-verification before they take effect.

What We Collect and Why We Use It

masura77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, phone number and the e-wallet details you link for deposits or withdrawals via DANA, OVO or GoPay. Transaction records are retained to verify payment history and resolve any disputes you raise through our

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support channel. We also log device identifiers and session data each time you access the lobby from your mobile browser or app, which helps us detect unusual login attempts and protect your account balance. Cookies and similar tracking tools record your session state so pages load
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correctly across visits; you can adjust cookie preferences through your browser settings at any time. We do not sell your personal data to third parties, and we do not share wallet identifiers with advertisers. Where data is shared — for example, with payment processors to complete
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a GoPay transfer — it is shared only to the extent needed to finish that transaction. Data handling on masura77 is subject to applicable local law, and our practices apply where local law and eligible regions permit. If you are in Depok or anywhere else in
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Indonesia, the same policy terms apply to your account. We keep data for as long as your account remains active or as required under applicable obligations, whichever is longer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about data, account privacy and how this policy works in practice for Indonesia accounts.

We collect your name, email, phone number and the wallet details you link — DANA, OVO or GoPay. We also log device and session data each time you access your account from a mobile or desktop browser.

Only with the payment processor needed to complete your transaction. We share wallet identifiers solely to process the transfer and do not pass them to advertisers or unrelated third parties.

Submit a data access request via live chat or the in-app help form. Include your registered phone number and account email so we can verify your identity before releasing any records.

Yes. Contact us through live chat or email with a deletion request. We remove identifiable records that are not subject to applicable legal retention requirements and confirm the deletion by email when complete.

We use functional cookies to manage your login session and remember your last wallet preference. You can block or clear cookies in your browser settings; core account functions may be affected but your account itself remains intact.

Yes, the same policy applies to all accounts in supported regions, including Indonesia, where access is available under local law. Eligibility depends on local law and the region from which you access the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoRice Terrace Reels

How masura77 Handles Your Personal Data

Contact Us About Your Privacy

Live Chat

Email Support

In-App Help Form

Data Handling, Cookies and Account Security

Account Security Practices

Cookie and Session Controls

Data Retention and Deletion

Who to Contact for Data Changes

Your Privacy Questions, Answered

01 What personal data does masura77 collect when I register?

02 Does masura77 share my DANA or OVO wallet details with anyone?

03 How do I request a copy of the data masura77 holds on my account?

04 Can I ask masura77 to delete my account and personal data?

05 How does masura77 use cookies and can I turn them off?

06 Does this privacy policy apply to my account in Indonesia?

Privacy Policy

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